Resource Key
When accessing content use the numbers below to guide you:
LEVEL 1
brief, basic information laid out in an easy-to-read format. May use informal language. (Includes most news articles)
LEVEL 2
provides additional background information and further reading. Introduces some subject-specific language.
LEVEL 3
lengthy, detailed information. Frequently uses technical/subject-specific language. (Includes most analytical articles)
Nonverbal Communication - Key Terms
- Appearance Our choice of color, clothing, hairstyles, and other factors affecting appearance are also considered a means of nonverbal communication.
- Complementing Nonverbal behaviors that match the thoughts and emotions the communicator is expressing linguistically
- Eye Gaze The eyes play an important role in nonverbal communication and such things as looking, staring, and blinking can also be important nonverbal behaviors. When people encounter people or things that they like, the rate of blinking increases and pupils dilate. Looking at another person can indicate a range of emotions including hostility, interest, and attraction.
- Facial Expressions Facial expressions are responsible for a huge proportion of nonverbal communication. Consider how much information can be conveyed with a smile or a frown. The look on a person face is often the first thing we see, even before we hear what they have to say.
- Gestures Deliberate movements and signals are an important way to communicate meaning without words. Common gestures include waving, pointing, and using fingers to indicate numeric amounts. Other gestures are arbitrary and related to culture.
- Haptics Communicating through touch is another important nonverbal behavior... Touch can be used to communicate affection, familiarity, sympathy, and other emotions.
- Paralinguistics Paralinguistics refers to vocal communication that is separate from actual language. This includes factors such as tone of voice, loudness, inflection, and pitch.
- Proxemics People often refer to their need for "personal space," which is also an important type of nonverbal communication. The amount of distance we need and the amount of space we perceive as belonging to us is influenced by a number of factors including social norms, cultural expectations, situational factors, personality characteristics, and level of familiarity.
- Substituting Facial expressions that take the place of words when communicators are reluctant to express their feelings in words
Infographic
Power and Leadership
- Schyns, B., & Mohr, G. (2004). New perspectives on leadership research. Retrieved from JSTOR Academic Journal.In this theoretical paper, we investigate the importance of nonverbal behaviour in the context of leadership. Research on the decoding of social interactions has shown that the quaüty or type of relationship as well as relationally relevant emotional states are transmitted nonverbally.
- Carney, D.R., Cuddy, A.J.C, & Yap, A.J. (2010). Power posing: brief nonverbal displays affect neuroendocrine levels and risk tolerance. Retrieved from http://www.people.hbs.edu/acuddy/in%20press,%20carney,%20cHumans and other animals express power through open, expansive postures, and they express powerlessness through closed, contractive postures. But can these postures actually cause power?
- Brey, E. and Shutts, K. (2015), Children use nonverbal cues to make inferences about social power. Child Development, 86: 276–286. doi: 10.1111/cdev.12334. Retrieved from International Journal of Psychology Wiley Online Library.Four studies tested whether young children use nonverbal information to make inferences about differences in social power. By 5 years of age, children show sensitivity to some of the same nonverbal cues adults use to determine other people's social roles.
Cultural Difference
- Carteret, M. (2011). Nonverbal behavior in cross-cultural interactions. Retrieved from http://www.dimensionsofculture.com/2010/11/non-verbal-behavior-in-cross-cultural-interactions/The most important thing to keep in mind about non-verbal behaviors is that they do not translate across cultures easily and can lead to serious misunderstanding.
- Edmonds, M. (2016). How do culturally different people interpret nonverbal communication? Retrieved from http://people.howstuffworks.com/nonverbal-communication.htmWe may think that nonverbal communication is universal, but it's not. Every culture interprets body language, gestures, posture and carriage, vocal noises (like shrieks and grunts), and degree of eye contact differently.
- Kaushal, S. (2013). Contribution of Non Verbal Language in Communication: A Study of Non-Verbal Communication. Retrieved from http://www.eresearchco.com/ajabs/2%20Saurabh%20Kaushal.pdfNon-verbal communication keeps the major portion of the periphery occupied and in absence of it communication can never happen. In the era of caveman, just using nonverbal communication could help to understand the other person, but in the complex society of today both verbal and non-verbal forms of communication are needed to fully understand each other.
Non-Verbal Communication
- Queensland Government. (2016, June 21). Nonverbal communication. Retrieved from https://www.business.qld.gov.au/business/running/managing-business-relationships/communicating-effectively-for-business/non-verbal-communicationA huge part of the way we communicate occurs through non-verbal cues in conversations. This includes your body language, the way you look at others during conversations and the facial expressions you use. Negative and positive nonverbal communication is examined.
- Better Health Channel. (2016, September). Relationships and communication. Retrieved from https://www.betterhealth.vic.gov.au/health/HealthyLiving/relationships-and-communicationWhen we communicate, we can say a lot without speaking. Our body posture, tone of voice and the expressions on our face all convey a message. If our feelings don’t fit with our words, it is often the non-verbal communication that gets ‘heard’ and believed. Notice whether your body language reflects what you are saying.
- Segal, J. Smith, M.A., Boose, G., & Jaffe, J. ( 2015). Nonverbal communication. Retrieved from http://www.helpguide.org/articles/relationships/nonverbal-communication.htmIt's well known that good communication is the foundation of any successful relationship, be it personal or professional. It's important to recognize, though, that it's our nonverbal communication—our facial expressions, gestures, eye contact, posture, and tone of voice—that speak the loudest.
- Krauss, R. M., Chen, Y. & Chawla, P. (1996). Nonverbal behavior and nonverbal communication: What do conversational hand gestures tell us? Retrieved from www.columbia.edu/%7Ermk7/PDF/Adv.pdfThe premise of this chapter is that the primary function of conversational hand gestures (unplanned, articulate hand movements that accompany spontaneous speech) is not communicative, but rather to aid in the formulation of speech.
- Hofmann, W., Gschwendner, T. and Schmitt, M. (2009), The road to the unconscious self not taken: Discrepancies between self- and observer-inferences about implicit dispositions from nonverbal behavioural cues. Retrieved from International Journal of PsychTo what extent can individuals gain insight into their own or another person's implicit dispositions' We investigated whether self-perceivers versus neutral observers can detect implicit dispositions from nonverbal behavioural cues contained in video feedback (cue validity) and whether these cues are in turn used as a valid basis for explicit dispositional inferences (cue utilization).
Social Skills
- UniversalClass.com. (n.d.). Politeness theory. Retrieved from https://www.universalclass.com/articles/business/communication-studies/politeness-theory.htmThe Merriam-Webster dictionary gives multiple definitions for the term polite. One definition is: "marked by an appearance of consideration, tact, deference, or courtesy." Although politeness is not a direct synonym for diplomacy and tact, they are certainly related. Therefore, as this is a study on communicating with diplomacy and tact, we will pay significant attention to the idea of politeness and cover various academic approaches to this concept.
- Dimitrova-Galaczi. E. (2015). Issues in the definition and conceptualization of politeness. Retrieved from 1 Teachers College, Columbia University http://tesol-dev.journals.cdrs.columbia.edu/wp-content/uploads/sites/12/2015/05/3.-Dimitroba-Galaczi-2002.pThis paper deals with the definition and conceptualization of politeness by focusing mainly on
the Brown and Levinson (1987) framework of politeness. It addresses the interrelationship
between politeness as a strategic device and as a form of social indexing, and overviews the
notion of face as a universal underlying motivation behind politeness.